Refund policy

You can cancel a subscription at any time from Settings. Cancellation takes effect at the end of the current billing cycle, and you keep access until then.

If you cancel within 48 hours of a renewal and have not spent any of that cycle's Ember allotment, write to us and we will refund the renewal in full.

Unspent Ember packs can be refunded within 14 days of purchase. Once Embers have been spent to unlock a chapter, that portion is no longer refundable.

Sparks are earned rather than bought and therefore have no cash value and cannot be refunded, transferred, or converted to Embers.

We refund duplicate charges and charges you did not authorise in full, as soon as we can verify them. Contact billing@nightjarreads.example with the transaction date and amount.

Email billing@nightjarreads.example from the address on your account, including the order reference. We respond within five business days.

Where a statutory right of withdrawal applies in your country, that right takes precedence over this policy.